Terms of use

Thank you for using Helena Carrizosa's webiste. By using this website, registering or purchasing on our website,

you are agreeing to these terms and conditions. Please read them carefully.

This Terms and Conditions below define the relationship between Coach and Client and underpin any services delivered by Helena Carrizosa.


C O A C H I N G   D I S C L A I M E R

I also understand that Helena Carrizosa (the coach) is not acting as a mental health counsellor or a medical professional.

For legal purposes, I understand that coaching is currently an unregulated industry and that Helena Carrizosa is not “licensed “ by any UK body even though the sessions may take place in the UK. I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions. I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy. I understand that all comments and ideas offered by Helena Carrizosa are solely for the purpose of aiding me in achieving the defined goals I create with Helena Carrizosa. I have the ability to give my informed consent, and hereby give such consent to Helena Carrizosa to assist me in achieving such goals and understand that results are not guaranteed. I understand that to the extent our work together involves individual or career or business, Helena Carrizosa is not promising outcomes included but not limited to increased clientele, profitability and or business success. I understand that Helena Carrizosa will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if Helena Carrizosa is ordered by a court to provide information or to testify, she will do so to the extent the law requires. I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology.



T E R M S   A N D   C O N D I T I O N S


RE S P O N S I B I L I T I E S

The Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of any services provided by Helena Carrizosa. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.


The Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters.


The Client agrees to communicate honestly, be open to feedback and assistance and createand respect the time and energy to participate in all sessions.


S E R V I C E S

The coaching schedule will be arranged between Helena Carrizosa and the Client and can be booked up to several months in advance. Helena Carrizosa will recommend the frequency of coaching sessions based on a professional initial free assessment call of the client’s requirements and depending on the package chosen by the client.

This recommendation, or package, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.


The Coach will be available to the Client by e-mail and voicemail in between scheduled meetings as defined by the package features selected by the client. The Coach may also be available for additional time, per Client’s request on a prorated basis as defined by Helena Carrizosa, (reviewing documents, reading or writing reports, engaging in other client related services outside of coaching hours).


The Coach may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where the Coach notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.


Where any client is unhappy with any of the terms and conditions they can contact the Coach to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.


S C H E D U L E   A N D   F E E S

The schedule (including number and frequency of sessions) and the fees due for the Clients coaching sessions will be agreed at the start of coaching between Helena Carrizosa and the Client, and confirmed by the Coach by email or written correspondence.


The date that the first coaching session takes place shall be deemed to be the start date for the service. In return for the fees payable by the Client (or by a third party on their behalf), the Coach agrees to provide the service as described in this agreement and in accordance with the terms and conditions set out in this agreement. The client agrees to pay fees for the service on the terms and conditions set out in this agreement (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).


P R O C E D U R E

The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time. The Client will initiate all scheduled calls and will call the Coach at the following number for all scheduled phone meetings +44 (0) 7709517113 or by email: contact@coachinghelenacarrizosa.com.



C O N F I D E N T I A L I T Y

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound to confidentiality by the Association for Coaching’s Code of Ethics, but is not considered a legally confidential relationship (like in Medicine or Law). The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.


Confidential information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) that the Coach is required by law to disclose.According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and further coach professional development and/or consultation purposes.


C A N C E L L A T I O N    A N D    L A TE N E S S  

The Client agrees that it is the Client’s responsibility to notify the Coach at least 48 hours in advance of the scheduled call/meeting if the client cannot attend the session. If applicable, the Client will be billed for a missed session if the client does not turn up or hasn't rescheduled in accordance to the Cancellation and Lateness Policy defined in this agreement.


The Coach will wait for 15 minutes, before the Client is noted as not turning up for the session.


P A Y M E N T   CONDITIONS

Fees can be paid online by debit or credit card using the Paypal payments systems, by bank transfer or in cash. Where receipts are requested by the client, they will be sent by e-mail unless otherwise agreed.


Fees are payable in advance at the time of booking and only on receipt of payment in full is a booking confirmed unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by the Coach in advance of a coaching session the Coach is not obliged to provide the session.


 Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited, unless agreed otherwise.


R E F U N D S

There are no refunds available on single sessions if cancelled within 48 hours of the session.


There are no refunds available on package bookings if cancelled within 48 hours of the first session or at any other time thereafter for the duration of the package. If you wish to make a change to a package booking after the first session has occurred, then you are entitled to credit for the amount outstanding in the package.


Any session in credit will be valid for 6 months from the date of issue. Any unused sessions can be gifted to a friend or family member presuming the individual is deemed suitable to receive coaching services from Helena Carrizosa.


T E R M I N A T I O N

Either the Client or the Coach may terminate this agreement at any time with 2 weeks written notice.


V A R I A T I O N   O F   T E R M S   AN    C O N D I T I O N S

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both the Coach and the Client and confirmed by the Coach in writing by email or letter.


In other cases, the Coach may change any of these terms or conditions by giving the client one week’s noticein writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by the Coach.


G O V E R N I N G    L A W

This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.


F E E D B A C K

Feedback about the service is welcomed and can be given during a coaching session or by writing to: contact@coachinghelenacarrizosa.com


L I M I T E D L I A B I L I T Y

Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Not with standing any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date. This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the subject matter. This agreement supersedes all prior written and oral representations

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